Terms & Conditions

Welcome to Lunarela. These Terms and Conditions ("Terms") govern your use of our website and the purchase of jewelry products available through www.lunarela.com (the "Website"). By accessing or using our Website, you agree to be bound by these Terms.

Please read these Terms carefully before making a purchase or using our services. If you do not agree with any part of these Terms, please do not use our Website.

2. Company Information

Lunarela OÜ

Registered in: Estonia

Registration Number: 16982689

Email: hello@lunarela.com

3. Orders and Purchases

3.1 Product Information

We make every effort to accurately display the colors, sizes, and descriptions of the jewelry on our Website. However, the actual appearance of products may vary slightly due to display settings or material differences.

3.2 Order Acceptance

By placing an order on our Website, you are offering to purchase a product from us, subject to these Terms. All orders are subject to availability, and we reserve the right to refuse or cancel any order at any time. If your order is accepted, you will receive an order confirmation email.

3.3 Pricing and Payment

All prices on the Website are in Euros and include VAT, where applicable. We reserve the right to change prices at any time without notice. Payment is required at the time of purchase, and we accept the following payment methods: Visa, Mastercard, American Express and Apple Pay. 

3.4 Shipping

We ship our products worldwide. Delivery times and shipping fees are specified at checkout. All shipping times are estimates, and we are not responsible for delays caused by shipping carriers or customs procedures.

For Estonian Customers:

We offer convenient parcel box delivery through Omniva.

  • During checkout, please add a note specifying your preferred Omniva parcel box location.
  • Orders without a specified location will be delivered to the nearest available parcel box based on your provided address.

For International Customers:

We provide home delivery for all international orders.

  • Your parcel will be delivered directly to your specified address via our trusted international shipping partners.

3.5 Customs, Duties, and Taxes

For international orders, additional customs duties, taxes, or fees may apply based on the destination country's regulations. These costs are the responsibility of the buyer.

4. Returns and Refunds

4.1 Right of Withdrawal (EU Customers)

If you are an EU customer, you have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason. To exercise this right, you must notify us in writing via email at hello@lunarela.com within the withdrawal period. Once the withdrawal is confirmed, the product must be returned within 14 days.

4.2 Conditions for Returns

To be eligible for a return:

  • The jewelry must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase must be provided. Custom-made or personalized items are non-returnable (unless faulty or defective). Earrings also cannot be returned (unless faulty or defective), due to hygiene reasons.  

4.3 Refunds

Once we receive the returned item, we will inspect it and notify you of the status of your refund. If approved, refunds will be issued to the original payment method between 10-15 working days. Shipping costs are non-refundable, and return shipping is the responsibility of the buyer (unless the product is defective once it arrives).

4.4 Damaged Itens

If you receive a damaged item, please contact us immediately at hello@lunarela.com within 24 hours of the receipt of the item. Also, please include photos of the damage product in the email. We will arrange a replacement or refund for the damaged item at no additional cost. If it has been more than 24 hours since the delivery time, unfortunately we cannot count the jewelry piece as a damaged item, since it would be considered as misuse by the buyer. 

5. Intellectual Property

All content on the Website, including but not limited to images, designs, logos, text, and graphics, is the intellectual property of Lunarela OÜ. You may not reproduce, distribute, or use any content from this Website without our prior written permission.

6. Privacy Policy

Your personal information is protected according to our Privacy Policy, which complies with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

7. Liability

We are not liable for any direct or indirect losses or damages resulting from the use or inability to use our Website or products purchased from us. Our liability is limited to the total amount paid for the order in question.

8. Changes to Terms and Conditions

We reserve the right to update or change these Terms at any time. Any changes will be posted on this page, and continued use of the Website constitutes acceptance of the new Terms.

9. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at hello@lunarela.com