FAQs

Where are you located?
We are based in Estonia (EU).

 

Do you ship to my country?

We ship worldwide, with some exceptions. Click here to check our delivery countries and shipping costs. 

For Estonian Customers:

We offer convenient parcel box delivery through Omniva.

  • During checkout, please add a note specifying your preferred Omniva parcel box location.
  • Orders without a specified location will be delivered to the nearest available parcel box based on your provided address.

For International Customers:

We provide home delivery for all international orders.

  • Your parcel will be delivered directly to your specified address via our trusted international shipping partners.

 

What are the jewelry care instructions?

All of our jewelry is made from 316l stainless steel, 18k gold plated. 

In order to preserve your beautiful jewelry for as long as possible, we recommend avoiding contact with:

Oils, self-tanners, perfumes or other chemicals. Here you can find out more about our jewelry quality. 

  

Do you accept returns/exchanges?

Yes, we accept returns/exchanges within 14 days of the receipt of the items. Please send an email (including your order number) via hello@lunarela.com and we'll assist you. For more information on returns/exchanges, please click here. 

 

Do I have to pay customs fees?

If you are located outside the EU, custom fees and taxes may apply. All international packages are shipped as DDU (Duties & Taxes unpaid), meaning that it is your responsibility to pay these fees. Unfortunately, we cannot advise the amount of the fees or if they will be applicable at all. To learn more about this topic, we recommend contacting your country's custom office for an estimation of fees. 

 

Can you help me with a damaged product?

All of our products are carefully checked before they are packaged, so if for any reason your item has been damaged in transit please get in contact with us via hello@lunarela.com and attach an image of the item in the email, so we can assist you as soon as possible.

Please do this within 24 hours of receiving your item. If it has been more than 24 hours since the delivery time, unfortunately we cannot count the jewelry piece as a damaged item, since it would be considered as misuse by the buyer. 

 

Can I get a gift card? 

Yes, definitely. You can check our gift cards by clicking here.