Returns & Exchange Policy
We want you to love your jewelry, but if something isn’t quite right, we’re here to assist you. Please read our policy below for returning or exchanging your items:
Eligibility for Returns & Exchanges:- Time Frame: Items can be returned or exchanged within 14 days of receiving your order.
- Condition: To be eligible for a return or exchange, items must be unworn, undamaged, and in their original packaging.
- Exceptions: For hygiene reasons, earrings cannot be returned, unless they arrive damaged.
- All return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your item reaches us safely, since we are not responsible for lost returns sent without tracking.
If you receive a damaged item, please contact us immediately at hello@lunarela.com within 24 hours of the receipt of the item. Also, please include photos of the damage product in the email. We will arrange a replacement or refund for the damaged item at no additional cost.
How to Start a Return or Exchange:- Contact Us: Email us at hello@lunarela.com within 14 days of receiving your order. Include your order number and item(s) you wish to return/exchange.
- Shipping: After we’ve reviewed your request, we’ll send you instructions for shipping the item(s) back to us. You’ll need to cover the return shipping cost, unless the item is faulty once it arrives.
- Inspection & Refund/Exchange: We will notify you once we’ve received and inspected your returned items, and let you know if the refund was approved or not. If the refund is approved, please allow around 10-15 business days for the refund to appear in your account.